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The Yard Store & Brown tools -- Customer Service

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luis.orozco(at)gmail.com
Guest

Posted: Sun Sep 24, 2006 1:35 pm Post subject: The Yard Store & Brown tools -- Customer Service

Just to add to the others' opinions.  When I started on my RV7, I bought most of my 'toolkit' from from The Yard, with a little from Avery, Brown Tools, and Cleaveland.  It took quite a bit of research to figure out exactly what to buy, and from who, but in the end I was very pleased with the amount of 'bang for the buck' I got. 

  

 Among other things, this allowed me to include a used pneumatic squeezer with my 'kit' for the same price of a 'regular' kit at other places (with only a hand-squeezer).  

  

 So here are my 'customer service' experiences with Brown and The Yard:

  

 When I got my adjustable set holder from Brown Tools, it wouldn't fit in my pneumatic squeezer because of two 'ears' sticking out from the base.  I ground these off to make it fit.  Shortly after starting to use it, the set broke (not because of my mods, though).  I emailed them, and received a reply from Michael Brown asking for a picture and a description of what happened.  He apologize from the inconvenience and sent me a new holder within a week. 

  

 A few months after starting building, my pneumatic squeezer started to misbehave.  It sounded like something wasn't right in the air valve at the bottom of the unit.  I emailed the guys at the Yard, and they had their tools guy call me and asked for a description of the problem.  He asked me to send the squeezer back.  When he got it, he called me to tell me how he would be fixing it, and when I should expect it back.  Again, it all happened within about a week. Definitely a refreshing experience after dealing with big companies' 'customer support' departments!  After this experience with The Yard, I will probably buy any 'expensive' tools I might need from them, used. 

 

 So, I am definitely happy with both.

  

 Luis

 RV7-A 

  [quote][b]

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jdalton77(at)comcast.net
Guest

Posted: Sun Sep 24, 2006 2:42 pm Post subject: The Yard Store & Brown tools -- Customer Service

I didn't buy a kit.  I had quite a few wood  working tools and at first I thought they would not be useful, but, except for  the table saw, most of them are fine.  I use the same drill press, radial  arm saw (cuts angled aluminum great), sanding station (perfect for  deburing).  I bought a Sioux drill and a "Main Squeeze" used off of ebay  and bought clecos from the Yard for .32 apiece.  I also bought a lot of  "light-use" tools from Harbor Freight.  Not great quality, but if you have  to pull 500 rivets, their $34 pneumatic rivet puller is perfect.  I also  bought a DRDT-2 brand new.

  

 All in all I don't think I have more than $1000 in  new tools.

 [quote]   ---

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rv10builder(at)verizon.ne
Guest

Posted: Sun Sep 24, 2006 3:57 pm Post subject: The Yard Store & Brown tools -- Customer Service

I bought some small items (used rulers) from the  Yard store worth less than $20- I do this usually when I am preparing for a  large purchase from a vendor. The Yard store was excellent! they shipped out the  items within 2 days of ordering, sent with no shipping or handling costs and  sent me an e-mail to trace the order.

 For a company with inexpensive tools selling such a  small amount of merchadise I was more than pleasantly surprised being treated as  if I purchased $100's worth. 

 I plan to do the bulk of my tool purchase from  Brown, than Cleveland, ATS, Avery and Yard Store. because they have the  tools I want for the least amount of money. I am finding out that Cleveland  offers the best "custom builder's kit". if the prices were competitive with  Brown and Yard store I would buy almost everything from Mike (at) Cleveland.- I may  do so anyway, at least try first, when the time comes as they do price match and  I plan to buy the tools during Sun n fun (mail order not in person) so they  prices may be closer in range.

 [quote]   ---

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AV8ORJWC

Joined: 13 Jul 2006
Posts: 1149
Location: Aurora, Oregon "Home of VANS"

Posted: Sun Sep 24, 2006 6:26 pm Post subject: The Yard Store & Brown tools -- Customer Service

For those just beginning the journey, five years of OSH price comparisons showed daily sales prices the lowest in the entire year.  Avionics is not much different. You can’t beat planning and persistent price evaluation. Sun ‘N Fun has offered the second lowest (both mail-order and on the field) and then the closeout and specials monthly at each vendor.  Some want it quick and just hit me with one big shipment on the whole package right now.  Others will piece out the desired final package over six months and save a bundle.  There have been few complaints with any vendor accept Avery blaming the purchaser on misuse when things break.  

   

Still looking for all the lurkers to answer up on their favorite bucking bars and kits.  Knowing the use of those bars will help the newbies as well.  

   

John - 40600  

         

  

From: owner-rv10-list-server(at)matronics.com [mailto:owner-rv10-list-server(at)matronics.com] On Behalf Of Pascal

 Sent: Sunday, September 24, 2006 4:56 PM

 To: rv10-list(at)matronics.com

 Subject: Re: Re: The Yard Store & Brown tools -- Customer Service  

  

     

I bought some small items (used rulers) from the Yard store worth less than $20- I do this usually when I am preparing for a large purchase from a vendor. The Yard store was excellent! they shipped out the items within 2 days of ordering, sent with no shipping or handling costs and sent me an e-mail to trace the order.  

    

For a company with inexpensive tools selling such a small amount of merchadise I was more than pleasantly surprised being treated as if I purchased $100's worth.   

    

I plan to do the bulk of my tool purchase from Brown, than Cleveland, ATS, Avery and Yard Store. because they have the tools I want for the least amount of money. I am finding out that   Cleveland offers the best "custom builder's kit". if the prices were competitive with Brown and Yard store I would buy almost everything from Mike (at) Cleveland.- I may do so anyway, at least try first, when the time comes as they do price match and I plan to buy the tools during Sun n fun (mail order not in person) so they prices may be closer in range.  

  [quote]    

---

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Vern(at)teclabsinc.com
Guest

Posted: Mon Sep 25, 2006 8:57 am Post subject: The Yard Store & Brown tools -- Customer Service

Hi John,  

   

I’ll bite! I have three I like. First one is a standard universal footed bucking bar (Ceaveland #BB30 but others carry it.) Didn’t like it at first but have grown to appreciate it. Second is (Yardstore #71007). It’s long and thin, works great for the rivets in between the closely spaced ribs in the wing root. My other favorite is one I picked up from Boeing Surplus, but never have seen it anywhere else. It is approximately 1” by 2 ”. by 4” Has a 45° angle on one end and ½” notch machined in the other to create a foot for working around flanges. Doesn’t work everywhere but where it does it works like a charm.  

   

Vern (#40324)  

         

  

From: owner-rv10-list-server(at)matronics.com [mailto:owner-rv10-list-server(at)matronics.com] On Behalf Of John W. Cox

 Sent: Sunday, September 24, 2006 7:26 PM

 To: rv10-list(at)matronics.com

 Subject: RE: Re: The Yard Store & Brown tools -- Customer Service  

  

   

For those just beginning the journey, five years of OSH price comparisons showed daily sales prices the lowest in the entire year.  Avionics is not much different. You can’t beat planning and persistent price evaluation. Sun ‘N Fun has offered the second lowest (both mail-order and on the field) and then the closeout and specials monthly at each vendor.  Some want it quick and just hit me with one big shipment on the whole package right now.  Others will piece out the desired final package over six months and save a bundle.  There have been few complaints with any vendor accept Avery blaming the purchaser on misuse when things break.  

   

Still looking for all the lurkers to answer up on their favorite bucking bars and kits.  Knowing the use of those bars will help the newbies as well.  

   

John - 40600  

   

      [quote][b]

- The Matronics RV10-List Email Forum -

Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

http://www.matronics.com/Navigator?RV10-List

AV8ORJWC

Joined: 13 Jul 2006
Posts: 1149
Location: Aurora, Oregon "Home of VANS"

Posted: Mon Sep 25, 2006 5:36 pm Post subject: The Yard Store & Brown tools -- Customer Service

The BB30 is also known as the AT670 which was part of the standard 3X and 4X US Tool kit.  One of my recent “Want it” was the #71007 which had been modified by bending the chisel end UP about 20 degrees.  We were replacing a gasket track on a pressurized avionics door which had about 0.125” between the final shop head and the pressure locking mechanism.  The veteran shoved it into the limited space and pried as he hit the rivet head.  It worked exceptionally for really, really tight spaces. I was amazed.  

   

John   

         

  

From: owner-rv10-list-server(at)matronics.com [mailto:owner-rv10-list-server(at)matronics.com] On Behalf Of Vern W. Smith

 Sent: Monday, September 25, 2006 9:57 AM

 To: rv10-list(at)matronics.com

 Subject: RE: Re: The Yard Store & Brown tools -- Customer Service  

  

   

Hi John,  

   

I’ll bite! I have three I like. First one is a standard universal footed bucking bar (Ceaveland #BB30 but others carry it.) Didn’t like it at first but have grown to appreciate it. Second is (Yardstore #71007). It’s long and thin, works great for the rivets in between the closely spaced ribs in the wing root. My other favorite is one I picked up from Boeing Surplus, but never have seen it anywhere else. It is approximately 1” by 2 ”. by 4” Has a 45° angle on one end and ½” notch machined in the other to create a foot for working around flanges. Doesn’t work everywhere but where it does it works like a charm.  

   

Vern (#40324)  

         

  

From: owner-rv10-list-server(at)matronics.com [mailto:owner-rv10-list-server(at)matronics.com] On Behalf Of John W. Cox

 Sent: Sunday, September 24, 2006 7:26 PM

 To: rv10-list(at)matronics.com

 Subject: RE: Re: The Yard Store & Brown tools -- Customer Service  

  

   

For those just beginning the journey, five years of OSH price comparisons showed daily sales prices the lowest in the entire year.  Avionics is not much different. You can’t beat planning and persistent price evaluation. Sun ‘N Fun has offered the second lowest (both mail-order and on the field) and then the closeout and specials monthly at each vendor.  Some want it quick and just hit me with one big shipment on the whole package right now.  Others will piece out the desired final package over six months and save a bundle.  There have been few complaints with any vendor accept Avery blaming the purchaser on misuse when things break.  

   

Still looking for all the lurkers to answer up on their favorite bucking bars and kits.  Knowing the use of those bars will help the newbies as well.  

   

John - 40600  

   [quote]   [b]

- The Matronics RV10-List Email Forum -

Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

http://www.matronics.com/Navigator?RV10-List

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